Terms of service

At CAMINO CORPORATION, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return subject to the conditions below.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, when applicable
Include all original accessories and components
Not be damaged due to misuse, improper handling, or normal wear and tear

Non-Returnable Items

Certain products may not be eligible for return, including:

Items that have been used or damaged by the customer
Items missing original packaging or accessories
Final sale or clearance items, when clearly identified as non-returnable
Products that cannot be resold for hygiene or safety reasons, when applicable

How to Request a Return

Please contact us before sending any product back.

Send your return request to:

support@heshei.shop

Please include:

Order number
Customer name
Reason for the return
Photos of the product, if applicable

We will provide return instructions after reviewing your request.

Do not send products to the return address shown on your shipping label unless instructed by our customer service team.

Return Shipping

Unless the product is defective, damaged upon arrival, or incorrectly shipped, the customer may be responsible for return shipping costs.

If the return is caused by our error or the product arrives damaged or defective, we will provide appropriate assistance and may cover the applicable return shipping cost.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual posting time may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or applicable law requires otherwise.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:

support@heshei.shop

Please provide your order number and clear photographs of the item and packaging so that we can investigate and provide an appropriate solution.

Exchanges

We do not guarantee direct exchanges. If you need a different item, size, color, or product, you may be asked to return the original item and place a new order.